Freequently Asked Questions
How long does it take to receive my personalized photo album?
We strive to deliver your customized photo album within 3-4 weeks from the date of order confirmation. Each album is meticulously handcrafted with attention to detail, ensuring that it meets our high standards of quality and craftsmanship.
Can I expedite the delivery of my photo album?
Currently, we do not offer expedited shipping options. But we do our best to deliver your valuable albums as soon as we can. Our commitment to craftsmanship means that each album requires dedicated time and attention to ensure it’s perfect for you. We appreciate your understanding and patience as we create something truly special for you.
Can I track the status of my order?
Yes, once your order has been processed and shipped within USA, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery and anticipate its arrival.
Do you ship internationally?
Currently, we only offer shipping within [USA and Canada]. We hope to expand our shipping options in the future to accommodate international customers.
How Does it Work
You login to KlorArt.com, and choose your album. You choose your options like size color if you want a family album and/or album box, you also upload the photos you want to be printed to the album, and that it is. We do the color control, Re Touching, 2 design proofs and send them to you You check and inform us if you have changes or your ideas. After you approve the design we send your order to the production department. Within 12-15 business days your album(s) will be shipped to you informing you with the tracking number.
What if I need to make changes to my order after it's been placed?
We understand that plans can change, and we’ll do our best to accommodate your requests. Please contact our customer support team as soon as possible with any changes you need to make to your order. Keep in mind that changes may affect the production timeline and could result in delays.
What is your return policy?
Since each photo album is customized to your specifications, we are unable to accept returns or exchanges unless the product arrives damaged or defective. If you receive a damaged item, please contact us within 7 days of delivery, and we will work with you to resolve the issue promptly.
Can I cancel my order?
Orders can be canceled within 24 hours of placement. You get the order total except the album design, and retouching fee that is $50.00. After this period, cancellations may not be possible due to the personalized nature of our products and the production process already underway. Please reach out to our customer support team as soon as possible if you need to cancel your order.
How can I contact customer support?
Our customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at support@KlorArt.com or through our online contact form here.